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Monthly Archives: March 2014

Once upon a time I wrote something on my whiteboard. I wrote it there because I really wanted everyone to see it. I repeated it in advisory councils and technical presentations and executive briefings, in staff meetings and vendor negotiations and user groups… and I still do. It’s a lesson that bears repetition. “Faster, Better, Cheaper. Pick One. Sometimes Two. Never Three.” People who try to ignore this make me Always Grumpy.

OK… if I’ve said it once, I’ve said it a million times: I shouldn’t exaggerate. It does happen – rarely – that you can get two of these benefits in one swell foop. And once in a blue moon you might even get all three. But don’t let on, or your boss will expect you to do it three times before breakfast, and that’s on Sundays. Most of the time, any change you make will give you one, usually at a cost in both of the other two. This is called a trade-off. Read More »

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